Job Description

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Job Title: Part-Time Front Desk Receptionist

Summary: Opolo Wines LP is seeking a friendly, organized, and customer-focused individual to join our team as a Part-Time Front Desk Receptionist, focusing on winery operations, reservations, and customer service. This role is scheduled for Fridays and Saturdays, from 8:30 AM to 5:00 PM, catering to visitors looking to experience our vineyard firsthand. We are looking for someone who enjoys engaging with people and providing excellent customer service in a warm, professional winery setting.

Compensation

• $18 - $20 per hour

To be successful in the role, the best-fit candidate must have the following skills and attributes:

Essential Functions:

• Answer phones, screen and direct calls, and respond to emails promptly
• Assist guests in making reservations to visit the winery and provide detailed information about our vineyard offerings
• Take and relay accurate messages to the appropriate parties
• Organize and file completed paperwork for easy access and reference
• Support overall operations by assisting in coordinating guest experiences and managing the front desk efficiently

Working Conditions:

• Part-time (16 hours) schedule to include weekends and holidays
• Ability to remain seated for extended periods
• Maintain excellent customer service in a busy office environment with high foot traffic
• Ability to lift at least 50 pounds (case of wine) when necessary

Requirements:

• Exceptional customer service skills with a positive attitude
• Must be 21 years of age or older
• High school diploma or equivalent education
• Proficient in administrative and clerical procedures
• Knowledge of computer systems and software (Excel, Word, etc.)
• Ability to learn winery-specific software (Tock, Commerce 7)
• Understanding of customer service principles and best practices
• Strong multitasking abilities and willingness to work collaboratively with the team
• Commitment to keeping sensitive information confidential to protect the organization's value

Join the Opolo Family Today! We offer competitive pay commensurate with experience and qualifications. If you dream of working with a company that values excellence, please submit your resume to VirginiaA@opolo.com. We can't wait to hear from you!

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 16 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: In person

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