The Network Support Specialist I functions as an IS team member responsible for the delivery and support of enterprise technology and infrastructure systems. These areas include end user support, server/desktop maintenance, telephony systems, as well as assistance with vendor referrals. Work with the team to suggest and find solutions to user technology requests and enterprise system delivery. This position also requires participating in a rotating on-call schedule to provide required support to end users.

This position will operate out of Goodwill’s Home Office located at 1235 S. Eugene St., Greensboro, NC .

Essential Functions: To be successful:

• Installs and/or configures new or relocated hardware and software.

• Completes setup and/or redeployment of network attached devices (i.e. PCs, laptops, printers, copiers, routers, etc.).

• Identifies, troubleshoots, and resolves hardware/software issues reported to the IS Department in an efficient manner.

• Maintains hardware/software as required by the IS Department or the manufacturer.

• Educates users in proper use of network equipment and resources.

• Troubleshoots and resolves network connectivity and printing issues.

• Troubleshoots and resolves security/camera system wiring, connectivity, and operational issues.

• Carries out IS policies and procedures.

• Gathers, creates, updates, and maintains all documentation for network resources, hardware equipment, and software applications for business continuity purposes.

• Be a positive, professional customer service representative of the IS Department and Goodwill Industries.

• Assists with addition, removal, and moving of network and phone lines, user accounts, and equipment resources when necessary.

• Work directly with AP personnel to identify and resolve issues pertaining to the functionality of the security/camera systems.

• Performs regular system maintenance per departmental schedule.

• Responsible for updating hardware/software inventory.

• Responsible for adding, deleting, and updating user email accounts in an accurate, timely, and efficient manner.

• Assists users in setup, configuration, and troubleshooting email accounts.

• Troubleshoots and maintains enterprise telephony systems as necessary or assigned

Hours: Position is full-time, averaging 40 hrs./week. Work is generally conducted Monday-Friday, 8:00 AM - 4:30 PM with on-call hours on a rotation schedule.