Live Chat Agent - Customer Service / Help Desk(Remote) Job at Mountain View Los Altos High School District, Mountain View, CA

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  • Mountain View Los Altos High School District
  • Mountain View, CA

Job Description

Job Overview

We are seeking a customer-focused and tech-savvy Live Chat Agent to provide real-time support to customers via online chat and help desk platforms. The ideal candidate is an excellent communicator, problem-solver, and multitasker who can deliver fast, accurate, and friendly service.

Key Responsibilities

  • Respond to customer inquiries via live chat, email, and help desk systems
  • Provide accurate information about products, services, and policies
  • Troubleshoot basic technical or account-related issues
  • Escalate complex issues to the appropriate department
  • Document customer interactions and resolutions in CRM systems
  • Maintain high customer satisfaction and response time standards
  • Follow communication scripts and company guidelines
  • Identify customer needs and recommend appropriate solutions

Qualifications

  • Previous experience in customer service, call center, or help desk support preferred
  • Excellent written communication and typing skills
  • Strong problem-solving and multitasking abilities
  • Ability to remain professional and positive under pressure
  • Familiarity with CRM software and chat support platforms
  • Basic technical knowledge and troubleshooting skills
  • Reliable internet connection (for remote roles)

Preferred Skills

  • Experience with Zendesk, Freshdesk, Intercom, or similar platforms
  • Bilingual abilities (if applicable)
  • Experience in e-commerce, SaaS, or technical support
  • Strong time management skills

What We Offer

  • Competitive pay
  • Flexible scheduling options
  • Performance bonuses (if applicable)
  • Growth and advancement opportunities
  • Supportive and team-oriented environment

Job Tags

Full time, Part time, Remote work, Flexible hours

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